Privacy Policy

1. About This Policy

This Privacy Policy explains how ACX Apkacomplex Services LLP ("APKACOMPLEX", "we", "us" or "our") may collect, use and protect information when you use our website, property platform, services or contact us regarding a property or service.

2. Information We May Collect

Depending on how you use APKACOMPLEX, we may collect information such as your name, phone number, email address, property requirements, property details, enquiry information and other information that you voluntarily provide to us.

We may also collect technical information such as browser type, device information, approximate location, IP address and website usage information where technically necessary or permitted.

3. How We Use Information

We may use information to respond to enquiries, provide property listings and related services, arrange site visits, communicate with owners, tenants, buyers and sellers, coordinate requested property services, improve our website and platform, and maintain security and operational records.

4. Property Enquiries and Services

If you submit a property enquiry or request a service, the information you provide may be used to contact you regarding that enquiry and to coordinate the requested service.

5. Sharing of Information

We may share relevant information with service providers, technology providers, property or transaction participants, or other parties where reasonably necessary to provide a requested service, operate our platform, maintain security, or comply with applicable law.

We do not represent that every service provider or property participant has access to all information submitted to APKACOMPLEX. Access is intended to be limited to information relevant to the applicable purpose.

6. Third-Party Services

Our website or platform may use third-party services for hosting, analytics, communication, cloud storage, payment, authentication, property media or other technical functions. Those providers may process information according to their own privacy policies and applicable terms.

7. Cookies and Website Technologies

We may use cookies or similar technologies where necessary for website functionality, security, analytics and improving the user experience.

8. Data Security

We take reasonable technical and organisational measures to protect information handled through our website and services. However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain business and transaction records, resolve disputes, meet legal or regulatory obligations, or protect our legitimate interests.

10. Your Requests

If you have a question about information you have provided to APKACOMPLEX or wish to request an update or correction, you may contact us using the contact details provided on our website. We may need to verify your identity before acting on certain requests.

11. Children's Privacy

Our services are intended for users who are legally able to engage with the relevant property or service transaction. We do not knowingly request personal information from children for independent use of our property services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable requirements. The updated version will be published on this page with a revised update date.

13. Contact

For privacy-related questions or requests, please contact APKACOMPLEX through the contact options available on our website.