Refund Policy

1. About This Policy

This Refund Policy explains the general approach of ACX Apkacomplex Services LLP ("APKACOMPLEX") to refunds relating to paid property and real-estate related services.

2. Service Charges

Service charges may apply to specific property services. Applicable fees, taxes and payment terms will be communicated as part of the relevant service or transaction process.

3. General Refund Position

Refund eligibility depends on the nature of the service, whether the service has already been performed, the applicable service terms and the circumstances of the request.

A payment does not automatically create a right to a refund where the requested service has already been substantially performed or costs have already been incurred in providing the service.

4. Cancellation Before Service

If you request cancellation before a service has commenced, please contact APKACOMPLEX as soon as possible. Any refund request will be reviewed based on the applicable service terms and the work or costs already incurred.

5. Services Already Performed

Where a service has already been performed, completed or substantially progressed, the amount paid may not be refundable in whole or in part, depending on the applicable service arrangement.

6. Third-Party Charges

Certain property transactions may involve third-party charges, government fees, registration charges, taxes, vendor charges or other external costs. Such amounts may be subject to the refund policies of the relevant third party or authority.

7. Property Transactions

Property transactions can involve owners, tenants, buyers, sellers, associations, developers, government authorities and other third parties. A transaction being delayed, changed or cancelled by a third party does not automatically determine whether a service fee is refundable.

8. How to Request a Refund

If you believe you are eligible for a refund, contact APKACOMPLEX through the contact options available on our website and provide the relevant payment and service details.

9. Refund Processing

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable banking or payment-provider processes.

10. Policy Changes

APKACOMPLEX may update this Refund Policy from time to time. The updated version will be published on this page with a revised update date.

11. Contact

For refund-related questions or requests, please contact APKACOMPLEX through the contact options available on our website.